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Dedicated Support Packages

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Dedicated Support – Basic

For small sites & personal hosting users
⏱ Priority Ticket Response (within 2–4 hours)
???? Direct Support Line Access (business hours)
???? Basic Troubleshooting (cPanel, email, DNS)
???? Account Monitoring (light level)
???? Monthly Account Health Check

Dedicated Support – Professional

For business websites & resellers
⚡ Priority Ticket Response (within 1 hour)
???? Direct Phone & Chat Support (extended hours)
???? Advanced Troubleshooting (server, PHP, WordPress issues)
???? Weekly Monitoring & Optimization Checks
???? Account Migrations Assistance (when needed)
???? Security Checks (malware scan + firewall review)

Dedicated Support – Elite

For power users, resellers, and mission-critical sites
???? Emergency Priority Response (15–30 minutes)
???? 24/7 Direct Access to Senior Tech
????‍???? Full Server-Level Support (WHM, CloudLinux, configs)
???? Performance Optimization (speed tuning, resource balancing)
???? Advanced Security Hardening + Monitoring
???? Unlimited Migrations & Fixes
???? Monthly Performance & Health Report
???? Dedicated Account Manager

Dedicated Support – Enterprise

For agencies, hosting resellers, and multi-server setups
⚡ Instant Priority Queue (top of all tickets)
???? 24/7 Direct Line + Emergency Hotline
????‍???? Full Managed Server Support (everything handled for you)
???? Unlimited Requests (no limits, no stress)
???? Proactive Monitoring + Threat Prevention
???? Custom Optimization & Scaling Support
???? Weekly Reports + Strategy Guidance
???? Assigned Senior Technician / Account Manager